FAQ

How do I order what I want?


If you know exactly what you want, simply show us a picture or describe it to us and we'll provide you with a quote right away. You'll find that our pricing is always competetive, even with the big box stores. If you don't know exactly what you want, you can describe your vision to us as best as you can and we'll help you design it. You can show us pictures of other projects and let us know what you like and don't like about them, which will help us better understand what you'd like. We can redesign your piece as many times as you need until it's perfect.




What if I don't know exactly what I want?


No worries, many of our clients don't! We can start with the basics and simply have a discussion about what you're envisioning. Do your best to describe what you'd like and show us any pictures of other projects that come close. Show us as many pictures as you'd like and let us know what you love and hate about them (ie "I love the color of this table but prefer the style of the legs on this one. Is it possible to make them slightly thicker?"). Using this information, we'll design your piece and redesign it as many times as needed until it's perfect. Once we're ready to move forward, we'll send you the invoice. As soon as payment is received, we'll get started on your dream project as soon as all other current projects are completed.




What can you make?


Everything. Well, mostly everything. We're not astronauts, but if it's made out of wood, there's a good chance we can make it for you. If we can't, we know many talented craftsman in niche trades that we'd be honored to recommend to you.




I'm an interior designer. Can you help me with my clients' needs?


Absolutely. I am experienced with working with interior designers and fully understand that the timelines are short, the stress is high, and the work must be of the highest quality. Let's chat today about how we can knock your client's socks off. And, like, yesterday!




What types of wood can I choose from?


Almost any kind. If the tree grows somewhere, I will travel to get it for you. Keep in mind we love the planet and only use products and materials that are responsibly sourced and environmentally friendly. Readily available categories of wood include: *Freshly milled lumber *Artistically distressed wood (made to look vintage or antique) *Antique barnwood *Small batch, family farm milled wood




How long will my project take?


It all depends on the size and complexity of the project. We can ballpark a timeframe for you right at the conception of your project, and give you a very specific timeline once we've finished designing it. Smaller projects are typically done in less than three weeks, and bigger projects can take up to six.




How do I pay for my project?


There is a 'Make Payment' link at the bottom of every page. Additionally, you can find the 'purchase' tab in the menu at the top of every page. All payments submitted through our website are safe and secure. If you would prefer to send a check, the address where you can send it will be at the top of your invoice. If you cannot access your invoice or haven't received one, feel free to reach out to us anytime to get more information.




Can I pay in installments?


We absolutely, without exception, only start a project when the invoice is paid in full. Thank you for understsanding that, as a small operation, we invest a lot of time, materials, and passion in each project and cannot risk not being paid fully for our hard work. We have never had any issues whatsoever with providing an amazing product, as agreed upon, to our clients. We have, however, had several issues trying to get people to finish paying for those products. Truly, thank you so much for understanding our payment policy.





We're happy to answer any questions you have.

If you can't find what you need here, please don't hesitate to contact us!

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LOCATION

We work out of a private shop

in Central, CT and service

all of New England.

We offer both delivery and

free on-site pick up.

We're always working!

Feel free to reach out any time and

we'll get back in touch with you as soon as we brush the sawdust off!

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